So, when you think about using Moodle for business, what is the first thing you think of? Is it corporate training?
It probably is, because training is one of the main applications of Moodle – outside the mainstream education industry. By all means, use it for training. With its wide range of plugins, apps, customization and flexible learning techniques, Moodle is the best thing going for employee training.
But you can do much more with it.
Let’s take a moment to explore some pretty neat implementations of Moodle – that really make you think outside the box.
#1 – Basic Employee Training
First, let’s cover the obvious one, which is using Moodle for basic training of employees. Training deals with everything from orientation to all aspects of learning. It works great in conjunction with a lot of different learning philosophies such as knowledge management, organizational learning and gamification.
#2 – Regulatory Training
In a business atmosphere, there are often changes in regulations regarding employee conduct, health regulations, policies and other such topics. Moodle is a good way to deliver this information to all workers. You can ensure that they’ve read and understood the updates through employee questionnaires or testing.
Moodle is a good alternative to lectures and meetings… an annoyance to employees across the board.
#3 – Free Lessons for Users
If your product is software or a web service, providing a general user guide is usually standard practice. Some companies offer free user lessons with their own homemade training programs… Although this is great, Moodle could probably do a better job…
Moodle trains employees quickly. By implementing a Moodle training program, you show that you care enough to not just give customers a great product, but you’re willing to teach them – in detail – how to use it.
#4 – Customer Support
Believe it – Moodle can be used for customer support. Moodle replaces the old FAQ and outdated support options. You can provide a number of guest logins for users. They can then take optional quizzes or tests that pinpoint the problem and help them find a solution. Users can also rate the product.
Moodle customer support is good for self service scenarios where a user needs to interact with complex user-end interfaces. (This includes services, above and beyond what I described in point three).
Using Moodle for business is a good idea, and maybe today, you’ve learned some new ways – outside of training – to make your life, the lives of employees and the lives of your users or customers much easier.